Terms & Conditions

Who we are

These Terms & Conditions are an agreement between you and Bloop Software Ltd, a private limited company registered in England and Wales (company number 17476185), which operates Bloopbot, a chat bot and stream-automation product for Twitch and Kick:

“We”, “us” and “our” mean Bloop Software Ltd. “You” means the person using Bloopbot, and “your channel” means the Twitch or Kick channel you link to it.

Accepting these terms

By signing in, linking a channel or asking Bloopbot to run a flow, you agree to these terms. If you do not agree, do not use the service.

If you use Bloopbot for someone else’s channel, you confirm you are allowed to, and you accept these terms for that channel as well.

Eligibility

You must be 13 or over to use Bloopbot. Linking a channel also needs a Twitch or Kick account. Twitch applies its own minimum age of 13, and Kick applies its own.

If you are below the age of majority where you live, you may only use Bloopbot with the involvement of a parent or guardian.

We may ask you to confirm that you meet these requirements, and we may suspend an account we reasonably believe does not.

Your accounts and the permissions you grant

Bloopbot signs you in with Twitch. To work it needs permissions on your channel — for example reading and managing redemptions, reading subscriptions and bits, managing shoutouts, polls, predictions and your schedule. Twitch shows you the list when you link, and you can withdraw any of it by unlinking in the dashboard or by revoking Bloopbot’s access in Twitch settings.

You can also sign in with Kick, or connect Kick to a Twitch channel. Kick shows the permissions Bloopbot asks for — for example reading your channel, replying in chat, moderating chat, managing channel rewards, changing your stream info and running ads — and you can withdraw them by disconnecting Kick or unlinking a Kick channel in the dashboard, or by removing Bloopbot in your Kick settings. Some features work only on Twitch, because Kick offers no way to do them.

Unlinking deletes a channel only when that leaves it with no streaming account. Unlinking a Kick channel deletes it; a Twitch channel with Kick connected must disconnect Kick before Twitch can be unlinked; disconnecting Kick from a Twitch channel keeps the channel.

You keep control of your Twitch and Kick accounts. We never ask for your Twitch or Kick password, and we cannot do anything on your channel that your granted permissions do not allow. If you revoke a permission, the features that need it stop working and Bloopbot tells you which ones.

If you connect Spotify, you do so through your own Spotify developer app. You are responsible for that app and for complying with Spotify’s terms, and song requests need Spotify Premium and an active playback device.

You are responsible for keeping your own accounts secure, and for what happens under your account or through your bot’s chat login.

Twitch and Kick show the requested permissions during sign-in and linking. Features that need extra permissions tell you to re-authorise. Changing the bot account changes which account sends chat messages; it does not transfer ownership of your channel or delete its flows and settings.

Editors and channel owners

A channel owner can invite editors to help run a channel. As the owner, you decide who is invited and what they can change, and you are responsible for the changes they make with the access you gave them. Invitations expire and can be revoked, but anything an editor changed while they had access stays changed until someone changes it back.

Do not invite anyone you do not trust with your channel settings. Only invite people you know, and revoke access as soon as it is no longer needed.

Acceptable use

Use Bloopbot the way its features are meant to be used. In particular, do not:

• use Bloopbot to break Twitch’s, Kick’s, Spotify’s or anyone else’s rules, or to evade a suspension or ban;
• harass, threaten, stalk or spam anyone, or use the flow, chat, alert or widget features to send abusive content;
• attempt to reach data, channels, widgets or tokens that are not yours, or to get around the limits and rate limits the service applies;
• upload or publish content you do not have the right to use, or that is unlawful, malicious or designed to harm a viewer’s device;
• resell, sublicense or offer Bloopbot itself as your own service;
• probe or attack the service, or interfere with other channels, viewers or the infrastructure Bloopbot runs on.

We may suspend or remove access where we reasonably believe you have broken these rules.

Your flows and your content

You own the flows, messages, quotes and other content you create in Bloopbot. We do not claim ownership of it.

You give us the permission we need to store, run and display your content so that the service works — nothing more. That permission ends when you delete the content or your channel, except for copies already installed under a marketplace licence, permitted backup retention and records needed to meet legal obligations.

Bloopbot ships with built-in templates and packs. You may install and use them in your own channel, and change them however you like. You may not resell them, publish them as your own product, or redistribute them outside Bloopbot. Community marketplace listings use the licence chosen by their creator, described under “Listing in the marketplace” below.

A template you publish from your channel shows the Twitch login of the channel that published it as attribution. Do not publish a template that contains content you do not have the right to share.

You are responsible for the content your channel and your viewers produce, and for having the rights you need in it.

AI features

Some Bloopbot steps ask an AI model to judge something: whether a message breaks your rules, what a viewer meant, or how to describe a flow. Those judgments are probabilistic and best-effort. They can be wrong, inconsistent, or different for the same message on a different day.

AI features are not a substitute for your own moderation decisions. A flow you build decides what happens when the AI returns an answer, and you are responsible for the actions taken from it — including anything deleted, timed out, blocked or said in your chat.

An AI step may be unavailable: the model may time out, be rate limited, or not be switched on for your channel. When that happens Bloopbot falls back to ordinary non-AI behaviour instead of blocking your chat, and your other filters keep working.

Do not rely on an AI step for anything safety-critical, legal or irreversible, and review the outcome before letting a new AI flow act on your chat. Start with a watch-only flow if you want to see the judgments first.

The text you send to an AI step is passed to TypeSafe or, where configured, OpenRouter and the model provider it routes to. The same applies to the words and chat text (without usernames) of a Highlights moment, which are sent through OpenRouter when you ask an AI model to suggest a clip title; Bloopbot asks OpenRouter to use only providers that do not retain or train on prompts, but cannot promise that every provider does. Do not send content you are not allowed to share, confidential information or sensitive personal data. Provider retention and any use of inputs are governed by the applicable provider terms; Bloopbot does not promise that every provider offers zero retention or excludes training. Contact us if you need provider-specific information before enabling an AI feature.

Paid plans, renewal and cancellation

Bloopbot offers Free and, where available, paid Plus and Pro plans. The pricing page and checkout show the features, currency, price, billing interval and applicable tax before you pay. Paid plans are billed in advance, monthly or yearly, and renew automatically for the same interval until you cancel. Your plan and renewal or end date appear under Your plan in the dashboard.

Manage billing opens Stripe’s billing portal, where you can change your plan, update payment details, download invoices and cancel. Any charge or credit for a plan change is shown before you confirm it. Cancelling renewal keeps your paid plan until the end of the paid period, after which it returns to Free. Existing content is not deleted solely because the plan ends; Free limits apply to what you can add or change.

Cancel in Manage billing, or email [email protected] with your channel’s Twitch or Kick login if you cannot use it. Do not send card details. Unlinking Twitch or Kick, disconnecting another account or stopping your streams does not cancel a subscription. If a payment fails, Stripe may retry it; if the subscription ends after those retries, your channel returns to Free.

We give at least thirty days’ notice of a subscription price increase before it applies to a renewal. You may cancel before that renewal. We do not charge a cancellation fee.

Refunds and your right to cancel

If you change your mind within fourteen days of buying your first paid subscription, email [email protected] with your Twitch or Kick login, purchase date and a request to cancel and refund it. We will end the subscription and refund that initial subscription payment in full within fourteen days of your request, to the original payment method. You may use the service during this period without losing this promise. This voluntary promise is additional to any rights the law gives you.

Outside that first-subscription window, cancelling stops the next renewal and does not normally refund the current paid period. We will still provide refunds or other remedies where the law requires them, for example where the service is faulty or not supplied as agreed. Contact us about an incorrect or duplicate charge.

You can send a clear cancellation request in your own words. If you prefer, use this form by email or post to the contact details below: “To Bloop Software Ltd: I give notice that I cancel my Bloopbot subscription. Ordered on: [date]. Channel Twitch or Kick login: [login]. Name and contact address: [details]. Date: [date].” A signature is needed only if you send the form on paper.

Social posts and X balance

Connecting Bluesky, Mastodon, X, Threads, Instagram or Facebook authorises Bloopbot to publish only the posts your flows send and the test posts you send from the dashboard. A test post is real. Check the account, audience, text, image and rights before sending. Disconnecting an account stops future posting through that connection; it does not delete posts already published. Platform limits and permission changes can prevent a post.

No subscription includes X posting charges. With Bloopbot’s X app, you buy a separate balance and each successful post uses it at the rate shown in Connections; we pass that cost straight to you. The top-up amount, credit and tax are shown before payment. A balance is for this channel’s X posts, cannot be transferred and is not a bank account. If you bring your own X app on an eligible plan, X bills you directly.

We add X balance only when you pay for a top-up at checkout; we never charge a saved payment method for it. Disconnecting X does not cancel a paid plan or automatically refund credit. For a refund of unused purchased credit, email [email protected] before unlinking your channel, because unlinking deletes the channel’s X balance and posting ledger; we review the unused amount against its payment record and refund eligible unspent credit to the original payment method. Charges for successfully published posts are not normally refundable, subject to your statutory rights. A refunded top-up’s unspent credit is removed from the balance.

Processing your viewers’ data

When we process viewer data on your behalf, this section forms our data-processing agreement. You are the controller; Bloop Software Ltd is the processor. The subject and purpose are running your channel’s flows and enabled features for the duration of your use. Processing includes receiving, storing, retrieving, using, transmitting and deleting data. It concerns viewers and moderators: account identifiers, chat and event content, loyalty, watch time, giveaways, quotes, song requests, moderation records and flow variables, as described in the Privacy Policy. Do not send special-category data to these features.

You must establish a lawful basis, give viewers the necessary information and make lawful instructions. Your settings, flows, connected accounts and support requests are your documented instructions, including instructed transfers. We must process only on those instructions unless law requires otherwise; we will notify you of that requirement where permitted and tell you if an instruction appears unlawful.

We must ensure confidentiality, apply appropriate technical and organisational security measures, notify you of a personal-data breach without undue delay, and assist with rights requests, security, breach notifications, impact assessments and regulator consultations. On request we must provide compliance information and allow reasonable audits, including inspections, while protecting other customers’ data.

You generally authorise relevant sub-processors listed in the Privacy Policy. We must give at least thirty days’ advance notice of an addition or replacement, allowing you to object on data-protection grounds; if we cannot resolve it, you may end the affected service and receive a proportionate refund for its unused paid period. We must bind sub-processors to equivalent data-protection obligations and remain responsible for their performance.

When the processing ends, at your choice we must return or delete the viewer data and delete copies unless law requires retention; restricted backups expire as described in the Privacy Policy. Request a return before unlinking, because unlinking deletes the live viewer data. These obligations take precedence over conflicting general terms and do not remove either party’s direct responsibilities under data-protection law.

Availability

We work to keep Bloopbot available and reliable, but we do not promise a specific level of uptime and these terms include no service-level agreement. The service may be interrupted for maintenance, updates, a fault, or a problem at Twitch, Kick, Spotify, Google or the AI provider.

Features can change, be added, be switched off or be unavailable for a particular channel. Where a feature you use is withdrawn we will tell you in the dashboard before it stops working, unless we cannot for legal or security reasons.

You can stop using Bloopbot at any time by unlinking your channel in the dashboard.

Third-party services

Bloopbot works with other services — Twitch, Kick, Spotify, OBS, Google Analytics, the AI provider and, optionally, the storage and hosting infrastructure we use. Those services are governed by their own terms and privacy policies, not by these terms.

Your use of Twitch, Kick, Spotify or any other service through Bloopbot is also your agreement with that service. We are not responsible for what those services do, for their availability, or for changes they make.

Suspension and termination

You can end this agreement at any time by unlinking your channel and asking us to delete your channel data.

We may suspend or end your access if you break these terms, if we must to comply with the law or a platform’s rules, if your use threatens the service or other people, or if we stop offering the service. Where it is reasonable to do so, we will tell you why and give you a chance to put it right.

When the agreement ends, the permission you gave us to run your flows and your channel stops, and your flows stop running. Data is deleted as described in the Privacy Policy, including the limited channel history and financial records described there. Any paid subscription must also be cancelled: unlinking or disconnecting an account is not a cancellation request.

Intellectual property

We own Bloopbot itself: the software, the interface, the built-in templates and packs, the brand, the logo and the documentation. These terms give you permission to use the service; they do not transfer ownership of any of it.

You keep ownership of your own content and your own channel’s data. Nothing in these terms gives us the right to use your content for our own marketing.

Disclaimers

Bloopbot is provided “as is” and “as available”. For business users, to the extent the law allows, we exclude implied terms, warranties and conditions, including any warranty that the service will be uninterrupted, error-free or fit for a particular purpose, and any warranty about the accuracy of an AI judgment.

This does not affect your statutory rights, and nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude.

Limitation of liability

For business users, to the extent the law allows, we are not liable for loss of profit, loss of viewers, loss of followers, loss of reputation, lost content, or any indirect or consequential loss arising out of your use of Bloopbot.

For business users, to the extent the law allows, our total liability for claims relating to the service in any twelve-month period is capped at the greater of £100 and the fees you paid us for the service in the twelve months before the first claim. This cap does not apply to consumers or to liability that cannot lawfully be limited.

For consumers, we are responsible for reasonably foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude your statutory remedies. If you use the service for business purposes, the business provisions above apply to that use.

Nothing in these terms limits liability that cannot be limited by law.

Indemnity

If you use Bloopbot for business purposes and a third-party claim is made against us because you breached these terms or infringed their rights through your use of Bloopbot — for example content your channel or your viewers produced, a flow you built, or a template you published — you agree to cover the reasonable costs of dealing with that claim, provided we tell you about it promptly and let you take part in defending it.

This indemnity applies only to business users and only to losses reasonably caused by their breach or infringement. It does not apply to consumers, to our own fault, or to amounts recovered from another source. We must take reasonable steps to reduce the loss and must not settle a claim at your expense without your reasonable agreement.

Changes to these terms

These terms take effect on 30 October 2026. We may change them when the service changes or the law does. If a change is material we will tell you in the dashboard before it takes effect, and continuing to use Bloopbot after that date means you accept the new terms.

If you do not accept a change, you can end the agreement and cancel renewal before it takes effect. A material change that reduces a paid service during your current paid period gives you the right to ask for a proportionate refund for the unused part. Price changes apply to a future renewal, with at least thirty days’ notice so you can cancel first.

Governing law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute — except that consumers may use the courts and mandatory protections available in their country of residence. Nothing here removes a consumer’s mandatory local rights.

The contract is in English.

How to contact us

Questions about these terms, or a notice under them, go to:

Our Privacy Policy at https://bloopbot.com/privacy explains what personal data Bloopbot holds and how to exercise your rights.

Listing in the marketplace

You can list flows, alert designs, widgets and files you made in the Bloopbot marketplace for other streamers to install. To list anything you set up a creator profile, confirm a backup sign-in email, and accept this section. When this section changes, you are asked to accept it again before your next listing.

You confirm that you made everything you list, or have the right to share it — including every image, sound and video. You keep ownership of what you list. You give us permission to store it, review it, show it in the marketplace and on its public pages, and copy it to the channels that install it.

For each listing you choose a licence. “Remix allowed with credit” lets other creators list their own version if they credit yours as the original. “No redistribution” lets streamers install it but not list a copy or a remix. A channel that installed your listing keeps its copy whatever happens to the listing later.

Every version is reviewed before it is listed, and review is not an endorsement: it lowers the chance of a bad listing, it does not make one safe. What you list must follow Twitch’s Terms of Service and Community Guidelines; anything a streamer could not show or say on Twitch is refused.

We may refuse a submission, take a listing down, or suspend a creator profile that breaks these terms. A copyright claim about a file you listed can remove that file from every channel that installed it; you can send a counter-notice if you believe the claim is wrong. The procedure is in “Copyright notices and counter-notices” below.

Marketplace content policy

Everything in the marketplace — listings, their words, files, alert designs, widgets and reviews — follows Twitch’s Terms of Service and Community Guidelines. Anything a streamer could not show or say on Twitch is refused, and a listing that breaks them is taken down.

• A listing must do what it says. Hidden behaviour — a command that also times people out, a timer that floods chat, anything sent to an outside address — is refused.
• No secrets: a listing never carries a password, key, token or private web address.
• No copies of another creator’s listing, except a remix they allowed, with credit.
• Reviews are about the bundle. A review that is abusive, off-topic or spam is removed.

A listing taken down for breaking this policy leaves the marketplace for good. Channels that installed it keep their copies; it gets no more updates. If you think the decision was wrong, email [email protected] with the listing address and why you disagree. We review appeals individually and reply with the outcome. An appeal does not relist the taken-down listing while we review it.

Copyright notices and counter-notices

If something in the marketplace uses your work without permission, send a claim with the form at /marketplace/copyright, or email [email protected]. A claim must name the listing, the file or part that is yours, your original work, your name and an email address, and state in good faith that the use is not allowed and that you own the copyright or may act for its owner.

1. We review the claim. If it holds, the listing is taken down and the files it names are removed from every channel that installed them, and blocked so no later listing can carry them.
2. Each channel that installed the listing is told which files were removed and what used them. Their flows, widgets and rewards stay; a widget or alert that used a removed file shows without it.
3. The creator is told, by email and on their dashboard, with the claim.

A creator who believes a claim is wrong can send a counter-notice from Made by you in the Marketplace, saying why and that they have the right to share the files. We record it for a person to review and may ask either side for more information. We do not automatically send either person’s contact details to the other; we share details only when needed to handle the claim and lawful to do so. A counter-notice has no automatic waiting period or restoration: the listing stays taken down, and removed files stay removed from installed copies, while we review it. We will tell the creator the outcome and what they can do next.

We review repeated upheld copyright claims in context, including their seriousness and pattern. We may suspend a creator profile after that review; a complaint or a fixed number of claims does not automatically suspend it. If you think a suspension was mistaken, email [email protected] for a manual review.